A few words about Crete
Frequently asked questions

1) If my flight is delayed, should I inform CretaTaxiTransfer?

Our company is informed for flight delays so you won't have to call us. Our drivers become aware of flight delays without any extra trouble for you.

2) Where will I meet the CretaTaxiTransfer driver and how can I recognize him?
Our driver will be waiting in the arrival section of the airport holding a CretaTaxiTransfer sign with your name.

3) How do I pay?
There is one payment way: Cash payment on arrival when the taxi picks you up.

4) What should I do if I arrive before the driver?
You should remain in the arrival hall until the driver comes or communicate our company. You ca find our telephone numbers at contact page.
If possible, activate your mobile phone as soon as you arrive at the airport.

5) What happens if I fail to meet the driver in the airport?
In such a rare case, if our company is fully responsible for the incident, we provide you with another taxi from the airport without any charge.
Such cases are extremely rare but we are obliged to inform our clients for possible unexpected incidents.

6) Is smoking allowed in the taxi?
Even though smoking is prohibited by the EU, you can always smoke in consultation with the driver, before boarding in the taxi or in the case of big distant destination to place stand 5-10 minutes.

7) How can I ask for a baby seat?
You can ask for a child seat by reservation. Please mention it in the reservation form and fill in the child’s age as well.

8) What if our luggage is more than the vehicle’s capacity?
In case your luggage is more than the vehicle's luggage capacity, we can arrange transfer with another vehicle with an extra charge. Average luggage capacity of our vehicles is four medium-sized pieces of luggage.
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© Creta Taxi Transfer, Heraklion, Rethymnon, Chania, Agios Nikolaos, Crete, Greece
Tel. 6942601228, E-mail : info@cretataxitransfer.gr
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